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Return & Refund Policy – SharkAuto.pk

At SharkAuto.pk, we are committed to delivering high-quality car accessories and ensuring customer satisfaction. Please read our return and refund policy carefully before placing an order.

✅ Returns Accepted If:

You receive a damaged or broken product. The product is different from what was shown in the ad or description (e.g., wrong color, model, or design). In such cases, you must notify us within 48 hours of receiving the item by contacting our support team with clear pictures or video evidence of the issue.

❌ Returns NOT Accepted If:

• You change your mind after the purchase.

• The product was used, installed, or damaged after delivery.

• Minor color variations due to screen settings or lighting.

🔁 Return Process:

1. Contact our customer service via WhatsApp or email with order details and proof.

2. Our team will verify the issue within 1–2 working days.

3. Once approved, the item must be returned in its original packaging and unused condition.

4. After inspection, a replacement or refund will be issued based on availability.

💸 Refunds:

• Refunds (if applicable) will be processed within 3–5 working days after we receive and inspect the returned product.

• Shipping charges are non-refundable unless the return is due to our mistake.

📩 Contact Us:

If you have any questions, please contact us at:
WhatsApp: +92310-2236409
Email: sharkauto97@gmail.com

Shipping Policy – SharkAuto.pk

At SharkAuto.pk, we aim to deliver your car accessories quickly, safely, and reliably to your doorstep. Please read our shipping policy to understand how your order will be handled.

🚚 1. Delivery Time

• Standard Delivery Time: 2 to 5 working days (within Pakistan)

• Remote Areas: May take up to 7 working days

• Order Processing Time: Orders are processed and dispatched within 24–48 hours (excluding Sundays and public holidays)

📍 2. Delivery Locations

We currently ship nationwide across Pakistan including major cities and remote areas via trusted courier services.

📦 3. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email, which you can use to track your package in real-time.

⚠️ 4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect address or phone number, the customer will be charged for re-delivery.

❗ 5. Delayed or Failed Deliveries

While we do our best to deliver on time, delays may occur due to:

• Weather conditions

• Courier service issues

• Public holidays or strikes

We are not responsible for delays caused by courier companies once the parcel has been dispatched.

📦 6. Damaged or Lost Packages

If your package is received damaged or is not delivered within the expected time, please contact us within 48 hours so we can investigate and resolve the issue.

📩 7. Contact Us

For shipping-related queries, reach out to us at:
Email: sharkauto97@gmail.com
WhatsApp: +92310-2236409

Last Updated: 20, May, 2025